Apple Has Reportedly Started Recording and AI-Summarizing Conversations at the Genius Bar

Apple is reportedly testing a feature called Live Notes that records and AI-summarizes customer support conversations at the Genius Bar, with the results stored for the repair session. The article says the pilot has raised employee concerns that the tool could be used for monitoring workers, although Apple says the recordings are not saved, the feature is opt-in, and managers cannot view the transcripts.

Summary generated July 26, 2026. AI summaries can make mistakes.